In an effort to make our privacy policy as clear as possible we may periodically make changes, the last time this page was updated was 24/05/2023.

Our Appeals Policy can be found by clicking here.

The Company: New Generation Parking Management Ltd (05879515)
Registered address: 6 Beaufort Court, Admirals Way, Canary Wharf, London, E14 9XL.
Email: enquiries@ngpltd.com
Phone Number: 0871 434 4372 (Calls are charged at 13 pence per minute plus your network access charge)

New Generation Parking Management Ltd is a Parking Management company based in the UK. We offer comprehensive parking solutions to businesses, property owners, private landlords and other organisations. We are responsible for managing and operating parking facilities efficiently, maximising parking space utilisation, and ensuring a smooth parking experience for users. We also issue parking charges by enforce the rules on the contractual signage located around a site.

Visitors to ANPR / CCTV Car Park

Entry into the car park may result in your personal data being obtained, retained and processed. The data processed may include, the vehicle registration number, time and movements of the vehicle and images of the vehicle.

The purpose of the processing of data is twofold:

1. To ensure compliance with your obligations under the contract entered into when you entered and remained on the car park and for the legitimate purpose of pursuing the driver and/or any other party who may become liable for payment of any fees.
2. To deter criminal activity on the car park and help detect crimes which have been committed.

Our lawful bases for processing data is;

1. The processing is necessary for a contract which has been entered into.
2. There is a legitimate interest as detailed below;
   a. To pursue motorists for unpaid parking tariff
   b. To pursue motorist for unpaid parking charges
   c. To ensure safety and security and help deter/detect crimes

Where there is a fee which is payable we may request personal details of the registered keeper of the vehicle from the DVLA and other third parties (for example the registered keeper or hire companies where applicable) who may possess information which could assist in resolving any dispute.

Where your data is obtained it will be retained for no more than 14 days where there is no unpaid fee. Where there is an unpaid fee the data will be held for sufficient time to enable to fee to be settled, by you or another person and resolve any dispute. However, your data will not normally be held for longer than 6 years in such circumstances. In some circumstances your data may be held for longer than 6 years. Examples of when we may hold your data for longer are;

1. When there is an ongoing dispute which requires us to hold the data for longer than normal.
2. Where a court order has been made allowing us to pursue outstanding money after the expiration of 6 years.

Your personal data may be shared with third parties. This may include, debt recovery companies, solicitors and bailiffs to pursue any outstanding debts. If you decide to challenge a parking charge and we reject your challenge, then we will provide your registration number and parking charge number along with the time and date of the parking event to them. This is to allow you to contest the charge with an independent adjudicator.

Email datacontroller@ngpltd.com (ensure you provide proof of identification when emailing) if

• you object to your personal details being processed, or
• you believe we hold the incorrect details for you and would like us to rectify the data we hold, or
• you would like us to delete the data we hold for you, or
• you would like to restrict how we process your data, or
• if you entered into a contract with us and would like a copy of the data we hold about you in a format which can easily be transferred to another provider.

Please note that you have the right to request the above, however, if we have a legitimate reason to hold onto your data the request may be denied. However, if you do make the request we will tell you if the request has been granted or not.

Notice to Keeper

If you have received a Notice to Keeper from us, then we have obtained the name and address of the registered keeper of the vehicle from the DVLA for the purposes of enforcing the unpaid charge as set out in the notice. If you are not the registered keeper then we may have obtained your details from the registered keeper who has identified you as the keeper of the vehicle on the time and date of the parking event.

The purpose of the processing of data is:

1. To ensure compliance with your obligations under the contract entered into when you entered and remained on the car park and for the legitimate purpose of pursuing the driver and/or any other party who may become liable for payment of any fees.

Our lawful bases for processing data is;

1. The processing is necessary for a contract which has been entered into.
2. There is a legitimate interest as detailed below;
   a. To pursue motorist for unpaid parking charges

Your data will be retained for sufficient time to enable the fee to be settled, by you or another person and resolve any dispute. However, your data will not normally be held for longer than 6 years in such circumstances. In some circumstances your data may be held for longer than 6 years. Examples of when we may hold your data for longer are;

1. When there is an ongoing dispute which requires us to hold the data for longer than normal.
2. Where a court order has been made allowing us to pursue outstanding money after the expiration of 6 years.

Your personal data may be shared with third parties. This may include, debt recovery companies, solicitors and bailiffs to pursue any outstanding debts. If you decide to challenge a parking charge and we reject your challenge, then we will provide your registration number and parking charge number along with the time and date of the parking event to them. This is to allow you to contest the charge with an independent adjudicator.

Email datacontroller@ngpltd.com (ensure you provide proof of identification when emailing) if

• you object to your personal details being processed, or
• you believe we hold the incorrect details for you and would like us to rectify the data we hold, or
• you would like us to delete the data we hold for you, or
• you would like to restrict how we process your data, or
• if you entered into a contract with us and would like a copy of the data we hold about you in a format which can easily be transferred to another provider.

Please note that you have the right to request the above, however, if we have a legitimate reason to hold onto your data the request may be denied. However, if you do make the request we will tell you if the request has been granted or not.

 

Using Our Website www.ngpltd.com

By using the NGP Website and specifically by submitting information, you consent, or confirm that you, or the person on whose behalf you are submitting that information, consent to the use of that information as set out in this Privacy Policy.
You consent to NGP collecting and processing the personal data (including any sensitive personal data) that you provide.

You further consent that this personal data (including, where relevant, sensitive personal data) will be provided to:
NGP for the purposes set out in this Privacy Policy under all sections; and that, if provided in relation to a Paid Parking or a Parking Charge Notice, we may also share it with:

the Payment Processor for processing any online payments;

• the International Parking Community (IPC) for the purpose of auditing of our car park management service;
• the driver vehicle licence agency (DVLA) for the purpose of audit of our car park management service;
• the Independent Appeals Service (IAS) Service for the purpose of assessing your appeal;
• print and physical postal service providers for the purpose of responding to your appeal by post;
• email service providers for the purpose of responding to your appeal by email;
• credit reference agents for the purpose of ensuring we are writing to you at your most recent correspondence address, if you have not replied to other correspondence;
• collection agents for the purpose of enforcing an overdue payment or parking contract;
• solicitors for the purpose of enforcing a parking contract or responding to a legal query; or
• any other duly authorised sub-contractors, and that they are all duly authorised and licenced by the Information Commissioners Office as processors of that data for the purposes intended.

Information supplied to us is subject to confidentiality as defined in the Data Protection Act 1998 and will not be disclosed otherwise with anyone outside those listed above without your prior consent unless we are otherwise instructed to do so by a request for information by government organisations in which case the release of information shall be fully audited and compliant to the requirement as stipulated in the DPA.

We will not ask you for any more information than that which we need, and we do not keep your information for any longer than we need to.

We take reasonable steps to keep your details up to date and accurate. Please bear in mind that we may hold your records after your appeal has been considered as we are required to have an effective audit trail and to comply with regulatory and legislative requirements.

The Data Protection Act 1998 gives you the right to access information held about you under the terms as defined as Subject Access Requests. You can access personal data we hold by writing to Data Controller, New Generation Parking Management Limited, 6 Beaufort Court, Admirals Way, Canary Wharf, London, E14 9XL. You will need to provide proof of your identity and that you are authorised to receive the information.

We look after your personal data by having security that is appropriate for its nature and balanced against the harm that might result from a breach of our security. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website using any transmission mechanism, any transmission of data (information) is therefore at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access as far as is reasonably practical.

With regard to each of your visits to our website we may automatically collect technical information related to your activities. This data will include, but is not limited to the Internet Protocol (IP) address used to connect your computer to the Internet, your login information (to our website), browser type and version, time zone, operating system and platform. Further details will include information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time), your viewing history on our website, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used and how PCNs are accessed.

By submitting your information and/or use of our website you consent to the use of that information as set out in this Privacy Policy.

Any changes to the NGP Privacy Policy will be posted on this page so that you may be aware of the information that NGP collects and how it is used at all times and your continued use of the website will be your acknowledgement of your agreement to the new Policy.

Use of provided Information

When you make a website appeal against the issue of a PCN, you accept we will collect and process personal data you supply via www.ngpltd.com for the following purposes, such information may include:

1. Registering for the NGP self managed parking app/ A Parking Permit: the full postal address located on a site managed by NGP, your parking space/bay number. Vehicle registration mark (VRM), your name, telephone number, email address.
   
   
2. For an Appeal: the parking charge reference number, the vehicle registration, your relevant association e.g. driver, registered keeper, hirer/leasee or other, your name, postal address, email address and telephone number, the details of the appeal and any uploaded evidence. These details will be used for the purpose of progressing your parking charge to cancellation or payment and may be accessed for the purpose of compliance auditing. Depending on the nature of your appeal, the information you may give may be classified as sensitive personal data. For example, if you give information relating to a medical condition you may have. We will only use this information as part of your appeal and we will not use it for any other purpose. We will request your consent where we need to disclose this information to a third party, in order to verify you appeal.
   
   
3. For making an Online Payment: your parking charge reference, card number, expiry date and Security Code. The parking charge reference will be used for the purpose of locating the relevant parking charge to enable the Payment Processor to populate the payment screen with the outstanding amount payable and the other details will be used by the Payment Processor to process the transaction. We will be supplied with the status of the parking charge, e.g. "paid", and the parking charge reference to help us allocate the payment made.

When you click on a payment selection on the website you accept you will be redirected to the separately hosted secure web page of the Payment Processor and any personal data you supply via the Payment Processor will be collected and processed by the Payment Processor as detailed below;

NGP will only process information you supply whilst making payment of your Parking Charge, including your name, postal address and card details via the Payment Processor and will not be permitted access to this information, save for the status of the parking charge, e.g. “paid”, and the parking charge reference . This information is subject to confidentiality and will only be used for this purpose by the Payment Processor.

All online card payments are protected by Secure Socket Layer (SSL) websites with an encryption key length of 128 bits – in essence this matches the security as used by online banking systems and provides the confidence that the transaction is secure. You should never make a financial transaction unless there is a reference to https:// in the top left browser window. The lower case ‘s’ denotes a secure connection suitable for financial transactions. Your payment card details are directly processed by the Payment Processor and are not collected, nor are they accessible, by NGP. The Payment Processor’s online payment management solutions are independently and rigorously security assessed, and are certified by Visa and MasterCard as a Payment Card Industry Data Security Standard (PCI DSS) Level 1 payment processor.
 

Data Protection

When you make an enquiry about the goods or services we supply or purchase/order goods or services from us, you will need to provide us with certain personal data relating to you. Your privacy is extremely important to us so we want you to know exactly how we will use that personal data. We’ve set out all the details below.

We will be the data controller in respect of any personal data you provide to us. This term "data controller" is a legal phrase used to describe a person or entity that controls the way personal data is used and processed.

1. What information will we hold about you?
   
   As a customer/potential customer of New Generation Parking Management (NGP) we will ask you to provide us with certain personal information about you when you make an enquiry about our goods or services and/or when you purchase goods or services from us. This information will include:
   • Your name
   • Your address
   • Your email address
   • Your telephone number
   • Your bank details or credit card information (when you actually ordered goods or received a invoice)
   • Your IP address, cookies and your browsing activity where you use our website
   • Details about your health and medical conditions for the purpose of ensuring safe use of the parking facilities we manage.
2. What will we use your information for and what is the legal bases for doing so?
   
   We use the personal information we hold about you for a number of different purposes, which we list below. Under data protection law we need to have a valid legal basis for using your personal information, we also set out below the legal bases which we will be relying upon. Information you give to us will be used as necessary for the performance of the contract between us.
   • To carry out our obligations arising from any contracts between NGP and its clients in addition to any contract that may have formed between you and NGP
   • To provide you with the information relating to terms and conditions that may have altered due to changes in legislation.
   We will also use the personal information we hold about you for the following reasons:
   • To deal with any complaints and appeals in accordance with the IPC codes of practice.
   • To carry out credit checks where you have applied for credit.
   In this case our legal basis for processing your personal information will be because the processing is in our legitimate interests, namely to provide you with a high level of service, resolve complaints/appeals and to promote our business, or in the case of credit checks to protect our financial position. We will also use the personal information we hold about you to comply with any regulatory requirements or applicable laws and our legal basis for doing so will be that it is necessary for us to so to comply with legal obligations to which we are subject. Some of the personal data we request will be because we have a legal or contractual requirement to obtain and use the information or it is necessary for us to obtain the information to be able to enter into a contract with you. Failure to provide such information will prevent us from providing you with such goods and/or services.
   
   While we do not carry out any automated decision-making or profiling in relation to you directly, if you decide to take advantage of one of our finance offers, our finance providers use an automated system to check your credit history and confirm eligibility.
   
   
3. Who do we share your information with?
   
   From time to time we will need to share your information with other people and organisations. We will only do so where we have a legitimate legal basis for doing so and in compliance with our obligations under data protection laws. Your information may be disclosed to other organisations/individuals in the circumstances set out below:
   • Third-Party Service Providers: We use other companies and individuals to perform functions on our behalf. Examples include holding data sending postal mail and e-mail, analysing data, providing assistance to debt recovery companies and solicitors for court proceedings.
   • Credit card payments
   • Refunds (Bank transfers)
   • In the unlikely event that New generation parking management Ltd, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
   • Protection of New Generation parking management Ltd and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms and conditions and other agreements; or protect the rights, property, or safety New Generation parking management Ltd, our business partners and others. This includes exchanging information with other companies and organisations such as the Police, credit reference agencies, professional or regulatory bodies, debt collection and tracing agents for fraud protection, credit referencing and credit risk reduction.
   • Where we are legally obliged to do so, e.g. to comply with court order or proceedings.
   • To our professional advisers such as lawyers or accountants when they need it to give us their professional advice.
   We do not transfer any of your personal data outside the European Economic Area unless the organisation we are sharing the data with is either approved by the European Commission as providing adequate protection or there are appropriate safeguards in place in accordance with GDPR. We review the ways we use your information regularly. In doing so, we may change what kind of information we collect, how we store it, who we share it with and how we act on it. If we make any such changes we will contact you to notify you.
   
   
4. How long do we keep your information for?
   
   To make sure we meet our legal data protection and privacy obligations, we only hold on to your personal data for as long as we actually need it for the purposes we acquired it for in the first place. This means we will usually keep information relating to any transaction you make with us for 10 years incase any contractual disputes arise. The only exceptions to this are for documents that we may need to rely on in evidence against a future claim against the business; for example County Court judgement, Application to set aside A judgement against you at the County Court. We will hold complaints and accident forms indefinitely.
   
   
5. Individual rights
   
   Data protection legislation provides individuals with a number of different rights in relation to their data. For example, you have the right to ask us whether we hold information about you and if so, to obtain certain details about that information and/or the information itself. Exercising this right is commonly known as a "subject access request". Certain exemptions and conditions apply to this right.
   
   There are other rights which you also may be able to exercise (such as the right to have inaccurate personal data rectified, to object to the processing of personal data, to require the erasure of personal data or to have the processing of your personal data restricted as well as the right to have electronic data made portable). All these rights are subject to certain conditions and exemptions. To obtain further information about these rights please see the ICO website - www.ico.gov.uk. If you wish to exercise any of these rights please contact or you want to advise us of changes to your personal details you can email enquiries@ngpltd.com or write to us Enquiries Team.
   
   
6. Where to get more information about your data protection rights
   
   The Information Commissioner’s Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible on their website - www.ico.gov.uk. You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first. We will always do our very best to solve any problems you may have.
   
   
7. Contact Us
   
   You’re welcome to get in touch with us about your information at any time. For data related enquiries email datacontroller@ngpltd.com. For all other enquiries you can email enquiries@ngpltd.com or contact our head office in writing 6 Beaufort Court, Admirals Way, Canary Wharf, London, E14 9XL.