Client Login

Appeals & Complaints

To dispute a notice please state your case within 29 days.  Correspondence must include your name, postal address, the PCN number and vehicle registration.  You/ the driver should supply evidence to aid the appeal, where applicable as to why you feel the vehicle wasn't parked in breach of the parking terms and conditions as stated on the contractual warning signs on site, for example Pay & Display ticket, receipt etc. Please allow 14 days for a reply.  If you do not hear from us within this time please do not assume the charge has been withdrawn, please contact us.  

If we reject your appeal, we will provide you with the contact details of the Independent Appeals Service.  However please note, you will not be eligible for the discounted rate detailed on the notice and the charge will be frozen at the standard £100 rate. 

 

Online form: Click here
Postal appeals:

New Generation Parking Management - Appeals Dept.
3rd Floor, 207 Regent Street,
London, W1B 3HH.

   
Telephone: Our team cannot discuss appeals over the phone, we must have your request in writing along with any proof you wish to provide. - However can may be able to provide you with further information on 0871 434 4372. 

 

DATA PROTECTION / LAWFUL ISSUE
New Generation Parking Management may disclose or request keeper information to the Driver and Vehicle Licensing Agency (DVLA), local authorities and other organisations for the administration and enforcement of the Parking Regulations on-site. We are registered with the Information Commissioner under the Data Protection Act (1998). By parking in breach of the parking regulations detailed on the contractual signage on site we have been provided with ‘reasonable cause’ to request the registered keeper’s details from the DVLA. If you believe that your data has been used inappropriately you can notify the Information Commissioner and the DVLA to report your concerns.